Get Help with Bee Care, Orders, and Shipping
Pick a category below to find quick answers and step-by-step help.
If you use our on-site chat, click the green leaf icon in the bottom right.
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My Account
Login help, account updates, and privacy.
Orders
Pickup, changes, bee ship dates, certificates, and returns.
Shipping
Tracking, delivery issues, and replacements.
Fastest ways to get help
- Bees or seasonal questions? Start with How to Raise Bees.
- Setup steps or storage? Use Product Instructions.
- Order-specific issue? Submit a Help Request so we can pull up your order details.
Before you contact us
For tracking, use the tracking links above first. For bees, nesting materials, or timing, the βHow to Raise Beesβ library is usually the fastest path.
Support hours: MonβFri, 8amβ4pm PT.