Get Help with Bee Care, Orders, and Shipping

Pick a category below to find quick answers and step-by-step help.

Support hours: Mon–Fri, 8am–4pm PT Typical reply: within 4 business hours Retail store: Mon–Fri, 1pm–4pm Orders ship: within 4 business days

If you use our on-site chat, click the green leaf icon in the bottom right.


Choose a category


Fastest ways to get help

Before you contact us

For tracking, use the tracking links above first. For bees, nesting materials, or timing, the β€œHow to Raise Bees” library is usually the fastest path.

Support hours: Mon–Fri, 8am–4pm PT.