Get Help with Bee Care, Orders, and Shipping

Pick a category below to find quick answers and step-by-step help.

Support hours: Mon–Fri, 8am–4pm PT Typical reply: within 4 business hours Retail store: Mon–Fri, 1pm–4pm Orders ship: within 4 business days

If you use our on-site chat, click the green leaf icon in the bottom right.


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Fastest ways to get help

Before you contact us

For tracking, use the tracking links above first. For bees, nesting materials, or timing, the “How to Raise Bees” library is usually the fastest path.

Support hours: Mon–Fri, 8am–4pm PT.