POLICIES AND INSTRUCTIONS

Once your application is accepted and an account has been set up for you, you can find these policies neatly organized under POLICIES AND INSTRUCTIONS under the HELP CENTER menu. These are the policies you need to acknowledge and accept in order for your application to be complete.

Payments

Terms

Terms are NET 30. 

Payments by Check

We accept and prefer payments by check. Returned checks are subject to a $40.00 fee.

You can mail your check to:

Payments by Credit Card

A 3% service fee is added to all credit card payments. 

We accept Visa, MasterCard, and Discover credit cards as well as ATM/Debit cards with the MasterCard or Visa logo on the front. We do not accept international credit cards, non-U.S. bank cards.

PayPal?

We do accept PayPal. A 3% service fee is added to all PayPal payments.

Late Fees on Past Due Balances

In the event your invoice is not paid in full on or before the NET 30 due date, a $20.00 late fee will be added to your invoice for each month the invoice remains unpaid. 

Return Policy

File a HELP CENTER support ticket within two business days of receipt of your products in order to be eligible to return products. We will let you know we have received your request and authorize you to return all or part of your order. *Return shipping will be at buyer's expense. Adjustments will be made to your final invoice.

*Exception: Please see DAMAGED/INCORRECT ORDERS under POLICY AND INSTRUCTIONS under the HELP CENTER tab.) 

Upon authorization, you may return your affected products to:

Crown Bees, ATTN: Returns, 13410 NE 177th Pl., Woodinville, WA 98072

Please include the order number on the outside of the box and complete the return form located in the Help Center under Policies and Instructions. Please allow one to two weeks for processing after receipt of your return. You can see the status of your return by logging into your account. If you have any questions concerning your return, please contact us by clicking the chat button or using the CONTACT US button in the HELP CENTER.

Damaged/Incorrect Orders

Even with the best of efforts things get broken in shipment or something tiptoes stealthily through the quality control process and sneaks into a shipping box. If it happens to you, just let us know within two business days of having received your shipment and we will replace the affected item(s). You will find these instructions along with a damaged goods form in the Help Center under Policies and Instructions.