Wholesale Polices and Instructions

Once your application is accepted and an account has been set up for you, you can find these policies neatly organized under POLICIES AND INSTRUCTIONS under the HELP CENTER menu. 

These are the policies you need to acknowledge and accept in order for your application to be complete. 

Payments 

Terms

Terms are NET 30. 

Payments by Check

We accept and prefer payments by check. You can mail your check to:

Crown Bees, Attention: Accounting, 13410 NE 177th PL, Woodinville, WA  98072
 

Payments by Credit Card

A 3% upcharge Is added to all credit card payments. 

We accept Visa, MasterCard, American Express and Discover credit cards as well as ATM/Debit cards with the MasterCard or Visa logo on the front. We do not accept international credit cards, non-U.S. bank cards.

Why was my credit/debit card declined when I know for certain that I have the funds available?

Our system processes your credit card automatically. We are not given any reason for a decline. A credit card can decline due to an incorrectly entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Debit cards may have a daily limit; please ask your bank to increase your limit. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information.

PayPal?

We do accept PayPal. A 3% upcharge is added to all PayPal payments.

Do you charge interest on unpaid balances past the due date?

In the event any monies are not paid in full on or before the NET 30 due date, an interest rate shall accrue on said unpaid balance at the rate of 1.5% per month or the maximum rate allowed by law until paid in full. 

Return Policy

File a HELP CENTER support ticket within two business days of receipt of your products in order to be eligible to return products. (Exception: Please see DAMAGED/INCORRECT ORDERS under POLICY AND INSTRUCTIONS under the HELP CENTER tab.) We will to let you know we have received your request and authorize you to return all or part of your order. Return shipping will be at buyer's expense. Please note, shipping fees are not refundable. 

Adjustments will be made to your final invoice.

Upon authorization, you may return your affected products to:

Crown Bees

ATTN: Returns

13410 NE 177th Pl.

Woodinville, WA  98072

Please be sure to include the order number on the outside of the box and at least one of the following with the product: invoice number or order number along with a reason for the return. Please allow one to two weeks for processing after receipt of your return.

If you have any questions concerning your return, please contact us by clicking the chat button or using the CONTACT US button in the HELP CENTER. 

Damaged/Incorrect Orders

Even with the best of efforts things get broken in shipment or something tiptoes stealthily through the quality control process and sneaks into a shipping box. If it happens to you, just let us know within two business days of having received your shipment and we will replace the affected item(s).