Orders & Shipping
How do I pick a bee ship date? Monday Cocoon Shipping Policy: For the health of the bees, we only ship mason or leafcutter bee cocoons on Mondays to ensure that they are not stuck in transit over the weekend. Take a look at your calendar and think about when your orchard or garden begins blooming, these are the target blooms that need pollination.
We strive to process your order within 2 business days and the amount of time shipping takes depends on your location. In general, your order will arrive a day after processing if you live in western Washington. Shipping takes about 2 days if you are in the western US and between 3-4 days if you live in the eastern US.
Crown Bees is located in Washington state and our shipping costs are determined by rates linked directly to the USPS. Shipping rates are calculated based on weight and size of the items. We do not add any handling fees to USPS shipping rates.
You will receive an automated email with your tracking number once your package is scanned by the USPS office, which occurs after 5PM, PST. Open the tracking email and click on the tracking number link to see the current shipping status of your order.
We strive to process your order within 2 business days. During bee shipping season, Monday’s packing and shipping priority is given to shipping bee cocoons. You will receive an automated email with your tracking number once your package is scanned by the USPS office.
Please email us immediately at email@example.com and provide us with your order number, name, and shipping information. Let us know what you’d like changed and we may need you to call our office for your credit card information.
We’ve learned that shipping bee cocoons on Mondays is the best policy for the bee’s health. Shipping out bee cocoons on Mondays ensures that the cocoons are not waiting in transit in a warm facility, warehouse, or post office mailbox over the weekend.
Spring mason bees hibernate as adults inside of their cocoons and the warmth of spring tells them it’s time to wake up and emerge from their cocoons. To help the mason bees stay asleep in their cocoons we provide them with an ice pack that keeps the cocoons cool during shipping.
We do not accept the return of bee cocoons but we are happy to accept the return of new and unused products. Send an email to firstname.lastname@example.org and include your name, address, and your order number. Once the product is received, we will reimburse you.
Crown Bees will happily replace hard goods that were damaged during shipping. Please take a picture of the damaged item and email the picture and a description to email@example.com. We apologize for any inconvenience.