RETURNS & REPLACEMENTS
Bees: While we do our best to make sure our cocoons are healthy and pest-free, they are natural, living-things and perishable. A 100% emergence rate is ideal, but is not always obtainable for everyone. Releasing cocoons when daytime temperatures are below 50*F, not having sufficient pollen sources for emerging bees or not having moist clayey mud for nesting females can all contribute to poor results. Cocoons themselves are not eligible for return. You can contact us if you you have performance questions.
Accessories, Nesting Materials and Houses: You must contact Crown Bees for a return authorization before shipping a return. Please inspect your order upon receipt. Any damaged products should be returned immediately. Only unused products are returnable. Used products, or anything that has been placed outside, will not be accepted. Authorized returns must be arranged within 30 days of receipt of order.
SHIPPING & DELIVERY
You can trust that your order will be quickly processed and packaged safely for delivery. Please allow up to two (2) business days for your order to be processed. We ship via US Postal Service (USPS) at the lowest shipping cost available, unless you designate a different method. USPS does not guarantee delivery times. Packages can be tracked at USPS.com. You’ll receive an email with a tracking number when the package has been shipped from our warehouse. If you haven’t received this email, please check your spam folder.
PRIVACY & SERCURITY
Crown Bees respects the privacy of its website visitors. We will not sell, rent, or give away any of your personal information without your consent. It is our strict policy that any personal information you provide to us is just that: personal and private. We do not presume that you are granting us permission to share your personal information with third parties wanting to sell you products or services that you have not requested.
Cookies: Our site uses "cookies" in order to provide better service to our customers. Cookies are used as a customer convenience to retain log-in information.
Law Enforcement: In the event that Crown Bees is required by a court order or other legal process to provide customer information, the request will be fulfilled. Company policy is to adhere to the due process of law in all legal requests for information. If we are ever required to provide information under these circumstances, we will, whenever possible, attempt to inform users whose information we are compelled to reveal.
Notification of Changes: Any changes to this policy will be posted on this website, along with the effective date of those changes.